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HYER® believes strongly in the quality of its products. We guarantee our products to be free of malfunction due to defect in materials or workmanship for a period of two (2)* years from the date of purchase of the "BIG-E™ Rig" *(requires registration of the unit serial number on our registration page for obtaining the two year warranty and this does not cover the electronic vaporization element (EVE), which carries a three (3) month warranty as it is a consumable part). The warranty does not cover water damage or abuse. If water damage is found, the unit will be replaced at a reduced retail price cost. If such a defect is found, an exchange or repair to the device in question will be issued. We do not offer refunds on used products. All warranted items must have been purchased from our website www.gethyer.com or an authorized distributor, or authorized retail location. In the event that servicing is required due to defect, please contact our support department for information on where to send your unit along with a copy of the sales receipt for warranty service and the unit serial number.Register your Big-E Rig
All Shipments Are Temporarily Suspended
Due to the ongoing pandemic, our warehouse has been temporarily closed. We are unable to take any orders at this time. This notification will be updated when we have a better idea of when we can reopen. We apologize for this inconvenience.